Ebooks and PDFs
Digital access after payment
Ebook purchases are delivered as PDF files and stay available in your customer account.
Instant delivery
Immediate PDF download
Once your payment is confirmed, your PDF becomes available for download straight from the order confirmation and your account.
Your library
Persistent account access
Every ebook you purchase is saved to your customer account library, so you can download it again whenever you need a copy.
File protection
Personalised password protection
Each PDF is protected with a password personalised to your purchase. Your password is included with your download instructions.
Printed books and orders
Dispatch, delivery, and order updates
Printed books ship by post, and every order sends confirmation and tracking updates by email.
Dispatch
Postal dispatch timelines
Printed orders are prepared and posted after payment clears. Your confirmation email shows the expected dispatch window for your order.
Delivery
PIN code validation
Use the delivery PIN checker on any product page to confirm that your postal code can receive a shipment before you buy.
Checkout and tracking
Coupons, guest checkout, and tracking
You can check out as a guest, apply valid coupon codes at checkout, and follow your parcel with the tracking details sent by email.
Need help with an order not listed here?
Our help desk can answer questions about your order, your ebook access, or your delivery.